I tracked down my order and the status says Return to Sender, what should I do?

Created by Customer Support, Modified on Tue, 15 Aug, 2023 at 6:47 PM by Customer Support

  • All returned/undelivered parcels due to the wrong shipping address will be sent directly to a charity organization, and not returned to our factory.
  • If orders are undelivered because of an incorrect address provided by customers, we can only offer a 50% refund or a 50% discount coupon for reordering.

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